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The Guarantee

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What Are Your Guarantees and To What Items Do They Apply?

What Do I Do If My Dog Breaks My Varsity Ball?

What Other Limits Apply to the 110% Guarantee?

How is the Varsity Ball Intended to be Used?

What is Considered a “Broken” Ball for Purposes of the 110% Guarantee?

Are Varsity Pets Products Purchased From Third-Party Resellers Covered by Your Guarantees?

What Are Your Guarantees and To What Items Do They Apply?

Our "110% Guarantee" is our promise that if, through normal, intended use, your dog destroys a Varsity Ball within 90 days of purchase, then we will replace the item and refund 10% of your original purchase price at no cost to you.

Our "See Results or Send it Back" guarantee is our promise that if you are unhappy with Drool Fuel for any reason, then you may return all unopened packets to us in exchange for a full refund of your original purchase price (excluding shipping and handling costs).

In addition to return opportunities provided by our guarantees, you may return any new items purchased from us within 30 days of delivery for a full refund.  Just send an e-mail to returns@varsitypetsonline.com and we'll tell you how to effectuate the return.

What Do I Do If My Dog Destroys a Varsity Ball?

If your dog destroys a Varsity Ball within 90 days of placing your order, please send an e-mail to returns@varsitypetsonline.com to give us notice of the broken product, along with evidence of destruction (in the form of photos or videos) and a proof of purchase including your purchase date.  Once we confirm that the ball was actually destroyed, we will promptly send you a replacement Varsity Ball and a check for 10% of your original purchase price.

What Other Limits Apply to the 110% Guarantee?

Our 110% Guarantee is limited to only one (1) purchased Varsity Ball.  If your ferocious beast manages to also break the replacement ball, we won’t replace the second broken ball or refund any additional money. 

How is the Varsity Ball Intended to be Used?

The Varsity Ball is not intended to be used as a chew toy and it is not intended to be used indoors.  It is intended to be used as an outside toy for your dog to enjoy in a dynamic, active, non-chewing style for limited periods of time in a supervised environment. If used in this manner, the Varsity Ball will last a very long time.  However, if the Varsity Ball is used primarily as a chew toy or otherwise left with your dog for long periods of time in an unsupervised environment, it likely will not last as long.  Dogs should not be left alone with the Varsity Ball -- they might hurt themselves or get into other trouble.  They need to be supervised while playing.  The Varsity Ball also should not be played with inside because (due to its size and weight) it may cause damage to personal property or harm to pets and people.  Please only allow pets to play with it outside.

In addition, Junior Varsity Balls are not intended to be used by any dog with a muzzle longer than four inches in length or with a total body weight of more than fifty pounds.  If your dog has a muzzle that is longer than four inches in length or a body weight of over fifty pounds, she needs a full-sized Varsity Ball, not a Junior Varsity Ball.  Use of Junior Varsity Balls by larger dogs will serve to void our 110% Guarantee.

What is Considered a “Destroyed” Ball for Purposes of the 110% Guarantee?

We do not consider a Varsity Ball to be “destroyed” if the only damage to the ball comes in the form of scratches or other superficial damage to the surface of the ball, regardless of how deep the scratches, gouges, or abrasions are.  In fact, you should expect for the Varsity Ball to become scratched and gouged as a result of normal, intended use (unless your dog is really wimpy).  For the 110% Guarantee to apply, the exterior of the ball must be fully compromised.  In other words, the exterior of the ball has been punctured or the shape of the ball has been changed.  Additionally, the 110% Guarantee will only apply if it appears to us that the Varsity Ball has been used as intended.

Are Varsity Pets Products Purchased From Third-Party Resellers Covered by Your Guarantees?

Yes, so long as (1) the item was purchased from the reseller in new condition, (2) the guarantee does not otherwise conflict with the resller's return policies, and (3) you can provide us with reasonable proof of your purchase (such as a receipt).  If all of these conditions are satisfied, we will honor all of our guarantees, even on products purchased from third-party resellers.