To What Items Does the 110% Guarantee Apply?

What Do I Do If My Dog Breaks My Varsity Ball?

What Other Limits Apply to the 110% Guarantee?

How is the Varsity Ball Intended to be Used?

What is Considered a “Broken” Ball for Purposes of the 110% Guarantee?

To What Items Does the 110% Guarantee Apply?

Our 110% Guarantee only applies to Large (12”) Varsity Ball products.  Neither this guarantee nor any other warranty applies to other products sold on this site.

What Do I Do If My Dog Breaks My Varsity Ball?

If your dog breaks the Varsity Ball within 90 days of placing your order, please send an e-mail to returns@varsitypetsonline.com to give us notice of the broken product.  Once we receive your notice, we will send you a claim form.  Please fill out the claim form and mail it to us along with all remnants of the broken ball.  Once we receive the claim form and confirm that the ball was actually destroyed, we will promptly send you a replacement Varsity Ball and a check for 10% of your original purchase price.

What Other Limits Apply to the 110% Guarantee?

Our 110% Guarantee is limited to only one (1) purchased Varsity Ball.  If your ferocious beast manages to also break the replacement ball, we won’t replace the second broken ball or refund any additional money.  Additionally, we will impose a $5.00 shipping and handling fee on any replacement ball.

How is the Varsity Ball Intended to be Used?

The Varsity Ball is not intended to be used as a chew toy and it is not intended to be used indoors.  It is intended to be used as an outside toy for your dog to enjoy for limited periods of time in a supervised environment. If used in this manner, the Varsity Ball will last a very long time.  However, if the Varsity Ball is used primarily as a chew toy or otherwise left with your dog for long periods of time in an unsupervised environment, it likely will not last as long.  Dogs should not be left alone with the Varsity Ball -- they might hurt themselves or get into other trouble.  They need to be supervised while playing.  The Varsity Ball also should not be played with inside because (due to its size and weight) it may cause damage to personal property or harm to pets and people.  Please only allow pets to play with it outside.

What is Considered a “Broken” Ball for Purposes of the 110% Guarantee?

We do not consider a Varsity Ball to be “broken” if the only damage to the ball comes in the form of scratches or other superficial damage to the surface of the ball, regardless of how deep the scratches, gouges, or abrasions are.  In fact, you should expect for the Varsity Ball to become scratched and gouged as a result of normal, intended use (unless your dog is really wimpy).  For the 110% Guarantee to apply, the exterior of the ball must be fully compromised.  In other words, the exterior of the ball has been punctured and the shape of the ball has been changed.  Additionally, the 110% Guarantee will only apply if it appears to us that the Varsity Ball has been used as intended.